Frequently Asked Questions
Find answers to our most frequently asked questions here. If you have any other questions or comments, don't hesitate to reach out to us at support@kinderbean.com.
Orders, Shipping, and Returns
How long will it take to receive my order?
All orders are processed and shipped within 2 business days (excluding weekends and holidays) from the warehouse closest to you. You will receive a notification once your order has shipped. Most orders arrive within 7 business days. However, delays may occur due to high order volumes or postal service issues beyond our control.
What is your shipping policy?
We offer free shipping to the continental US on all orders over $50. For all orders under $50, a flat rate of $5 will be applied.
What is your refund policy?
Our Sparkling Happiness Guarantee means if you're not 100% happy, we'll refund your money within 30 days from the purchase date. For assistance, contact us at support@kinderbeanpet.com.
No-Stress Mess Eraser FAQs
Is Kinderbean No-Stress Mess Eraser safe for my pet?
Yes, Kinderbean No-Stress Mess Eraser is safe to use for pets. Unlike some popular cleaners that contain harsh chemicals or strong odors which may be unsafe for your pet, our natural formula is pet-safe and its subtle scent comes from natural essential oils. However, your pet should not be allowed to ingest Kinderbean No-Stress Mess Eraser and you should never apply it on your pet’s skin, coat, or body.
What surfaces does Kinderbean No-Stress Mess Eraser work on?
You should always spot-test an area before full application. However, Kinderbean No-Stress Mess Eraser is generally considered safe to use on tile, carpet, vinyl plank flooring, vinyl sheet flooring, wood flooring, walls, upholstery, mattresses, dog beds, leashes, plush toys, machine washable clothing, blankets, and even artificial turf.
How long do I need to leave Kinderbean No-Stress Mess Eraser to effectively remove odors and stains?
For carpets, upholstery, and fabrics, saturate the stain area and leave on for 12-24 hours. For hard floors like ceramic tile, wood, or vinyl, after wiping or picking up the bulk of the pet mess, apply the product cover the entire stain area. Let the product penetrate the area, 5-10 minutes for sealed surfaces, and 3-5 minutes for unsealed surfaces. Then gently wipe away most of the liquid, leaving some dampness to air dry.
Does Kinderbean No-Stress Mess Eraser work on very old stains?
Yes, it can. Check our reviews! Customers report Kinderbean No-Stress Mess Eraser as effective at removing old stains. Always follow the directions carefully and re-treat the area as often as necessary to eliminate the stain and odor.
Can Kinderbean No-Stress Mess Eraser be used in carpet and upholstery machines?
Yes! Simply open the screw top and pour into your machine at a ratio of 1 part Kinderbean No-Stress Mess Eraser to 4 parts water. If your machine is equipped with a drying function, be sure to turn it off to allow the enzymes in Kinderbean No-Stress Mess Eraser to fully penetrate the soiled area. Kinderbean No-Stress Mess Eraser is a non-foaming product.
Will Kinderbean No-Stress Mess Eraser stop my pet from peeing in the same place again?
When used according to directions, No-Stress Mess Eraser completely eliminates organic pet stains and odors. Your pet won't smell the mess anymore which may prevent them from peeing on that spot again. However, it's possible that your pet may be drawn to that particular spot for other reasons, such as territory claiming, or simple habit.
Snuggle Bug Laundry Wash FAQs
Is Kinderbean Snuggle Bug Laundry Wash safe for my pet?
Yes, Kinderbean Snuggle Bug Laundry Wash is safe to use for pets. Unlike some popular detergents that contain harsh chemicals or strong odors which may be unsafe for your pet, our natural formula is pet-safe and its subtle scent comes from natural essential oils. However, your pet should not be allowed to ingest Kinderbean No-Stress Mess Eraser and you should never apply it on your pet’s skin, coat, or body.
How do I use Kinderbean Snuggle Bug Laundry Wash?
Just add 1 ounce (about 3 capfuls) of our ready-to-use formula in your regular or HE (high-efficiency) wash cycle to remove stains and smelly pet odors for good. No mixing, just add to wash and start the cycle!
What temperature setting should I use on my laundry machine with Kinderbean Snuggle Bug Laundry Wash?
Kinderbean Snuggle Bug Laundry Wash is optimized for cool water and is suitable for HE machines.
Do I need to add any additional soaps or detergents when using Kinderbean Snuggle Bug Laundry Wash?
Nope, Kinderbean Snuggle Bug Laundry Wash is all that's needed! For heavy stains and stinks, soak the item in water with 1 oz of Kinderbean Snuggle Bug Laundry Wash for 30 minutes before washing in the regular cycle.